Check-in Time: 2:00 p.m.

Check-out Time: 12:00 p.m.

Early Check-in. Early check-in is subject to room availability. To ensure an early check-in, guests are advised to book a room prior to the actual date of arrival.

Late Check-out. Late check-out is subject to room availability. Late checkout until 6:00 p.m. will be charged a half-day rate; beyond 6:00 p.m. will be charged a full rate equivalent.

Early Departure. Guests who check out of the Hotel prior to their scheduled departure date are subject to an early departure of a one-night room rate fee.

Night Extension.
Extension of stay requires an additional reservation, subject to room availability and may result to rate adjustment. 

Pre-authorization. The Hotel reserves the right to pre-authorize your credit card 7 days prior to your arrival. Preauthorization is a temporary hold of a specific amount of the available balance on your credit card for the full amount of your intended stay. Once your actual charge is posted at check-out, it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Pre-authorization should be released by your issuing bank automatically, if not you will need to contact your issuing bank. An invalid credit card will result in an automatic cancellation of the reservation.

Guest Registration. All guests are required to present a valid government-issued photo I.D. upon check-in; for foreign guests, a valid passport is accepted.

Guaranteed Reservations. The reservation can be guaranteed only by providing the Hotel with the guest’s credit card number and expiration date or by making a prepayment upon reservation. In the case of unguaranteed reservations, the Hotel reserves the right to sell the room to another person.

Reservation and Payment by Third Party. To protect credit card owners from fraud, the guest is required to present the actual credit card used in making the booking and a valid government-issued photo ID of the card owner upon check-in. If the card owner is not the one staying at the hotel, the guest is required to present a letter of authorization signed by the card owner, clear photocopies of the front and back of the credit card used and a valid government-issued photo ID of the card owner. The hotel reserves the right to refuse the guest to check-in for failure to comply

with these requirements or may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.

Deposit. A security deposit of Php 3,000.00 for Deluxe Room and Php 5,000.00 for Premier and Marison Suite rooms will be collected upon check-in. The deposit is fully refundable upon check-out if not utilized and is subject to a damage inspection of the accommodation. Deposits made through credit card will be processed in three (3) days upon check out.

High-Balance. In the event of a guest’s high running balance, the Hotel reserves the right to collect partial payment from the total running bill.

Age Requirement. Guests checking into the hotel must be at least 18 years of age. Guests under 18 must be accompanied by an adult over 18 to stay in the hotel.

Room Occupancy. A maximum of two (2) adults & two (2) kids 12 years old and below are allowed to stay in all room categories.

Extra Bed/Extra Person. A maximum of one (1) extra person is allowed in selected room categories. One (1) extra person will be charged with Php 2,000 per night regardless of the use of extra bed.

Children. Kids 12 years old and below are allowed to stay for free using the existing bedding. Individuals above the age of 12 are considered adults by the Hotel. Baby cot is upon request and is subject to availability.

Key Cards. Key cards are issued to the registered guests only. No key cards will be issued to youth under 18 at any time. I.D. is required if you have lost your key card and require a duplicate. A fee of Php 500.00 is charged for the lost key card. Room keys must be returned to Front Desk at Check-out.

Peak Season. During peak season and holidays, all reservations require prepayment to guarantee a reservation. Please take note that payments are non-refundable during this period. The Marison Hotel reserves the right to cancel the reservation in the event of failure to submit prepayment, credit card authorization form, or bank deposit slip prior to the deadline. Peak Season shall be on Hotel management discretion.

Discounts. Discounts granted by the government (Senior Citizens’ Discounts and PWD Discounts) or those granted by the Hotel through offers, promotions and/or other privileges shall not be used in conjunction with other discounts, special offers, promotions and/or other privileges.

Right to Refuse Service/Accommodation. The Marison Hotel is privately owned and operated. The management reserves the right to refuse service or to dismiss guests from the premises without refund, under any of the following and/or similar circumstances:

1. Failure to pay upon the demand of an outstanding account.
2. When the guest is confirmed to be the carrier of any communicable disease, drugs or any deadly weapon.
3. When the guest is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests.
4. When the guest refuses to conform to the Hotel rules and policies.
5. When the guest is deemed liable to behave in a manner that will cause a disturbing scene.
6. When the guest creates serious annoyance to other guests of the Hotel.
7. When the guest is unable to properly supervise their children at all times.
8. When the guest seeks to use the Hotel for an unlawful purpose.
9. When the guest causes or permits persons to exceed the maximum allowable occupancy of the room.
10. When the guest destroys, damages, defaces, or threatens harm to hotel property or guests.
11. When the Hotel is requested to assume an unreasonable burden regarding a person’s accommodation.
12. When there is any other justifiable reason.

Tax-Exempt Guests. Guests may avail tax exemption provided that they will present their Tax Exemption requirements (VAT Exempt Certificate, 2306/2307) three (3) days prior to the date of check-in. If tax-exempt requirements cannot be verified, guests may avail of the Hotel’s prevailing room rate.

Cancellation Policy. The Marison Hotel is not responsible for weather conditions, personal emergencies, or schedule changes. Any cancellation of a reservation must be communicated in writing (via email).

For individual booking: Cancellation is free of charge up to 48 hours before 00:00hrs (Philippine Time) of the agreed arrival date. Cancellations within 48 hours of your expected arrival will be billed the amount of one-night stay. If you are staying for more than one (1) night, only the first night will be charged.

The Hotel strictly implements a No-Refund policy during peak season.

Once the guest begins to use a guest room, the accommodation charges shall not be refunded even if the guest chooses not to stay at the Hotel.

For Group Reservation (min. of 4 rooms), kindly contact our Reservations Team at reservations@themarisonhotel.com for the policy. Cancellation conditions may vary, please check your reservation confirmation.

Modification Policy (Individual booking). Any modification in the length of stay, dates and room type may result in a room rate adjustment based on prevailing rates during the new date of reservation.

No Show Policy (Individual booking). Rooms not occupied by 10:00 p.m. will be seen as no-show unless prior arrangement has been made. In an event of no-show, an equivalent of a one-night stay shall be charged to the guest.

Force Majeure. The Marison Hotel shall not be liable for the non-fulfillment or inadequate fulfillment of the reservation in the event of a force majeure and unforeseen events. Nor shall be liable for damages of any kind arising out of any failure or delay by the Hotel in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

Travel Insurance. The Guest is recommended to have and is responsible for insurance to cover cancellation, loss of baggage, personal effects and money.

Storage Policy. The Marison Hotel is not liable for loss of the deposited property as a result of fire, theft, ordinary or gross negligence or otherwise unless it shall appear that the loss or damage was caused by willful act or misappropriation on the part of management or its employee. In case of loss or damage caused by the part of the management, the Hotel shall be held liable and shall pay a maximum of a one-night stay fee of the guest.

Lost & Found Policy. The Marison Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at (052) 732-7777 or 0917-164-6012 or email us at reservations@themarisonhotel.com and we will try to assist you in locating your lost item.

When the baggage and/or belongings of the guest are found left after his/her check-out, the Hotel shall keep them for 90 days including the day they are found. After the 90-day period, the valuables kept shall be disposed by the Hotel. In case of food, beverages, and magazines, the Hotel shall keep them only for the day they are found, and thereafter shall be disposed by the Hotel. Reasonable effort will be made to notify the guest that an item has been found.

Return. Lost items may be returned to the guests via courier. Guest’s credit card will be charged with packaging and postage, plus a Php 200.00 handling fee. A separate receipt will be e-mailed

to the guest. The Marison Hotel is not responsible for any item lost or misdirected during shipment.

Safety Deposit Box. A safety deposit box is provided in each room. The Hotel shall not be held liable for the loss of money or other personal valuables during the stay.

Bicycles/HoHoverboardsoller Blades. Bicycles, hoverboards, and roller blades are not permitted in guest rooms. Depending on available space, the Front Desk staff will be happy to secure these items in our storage room. We assume no liability for theft, loss, and/or damage, and the guest is required to waive any such liability.

Parking. The Hotel provides free parking spaces for guests. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage to any vehicle or its contents, either internal or external.

Firearms and Weapons. The safety and security of our guests and staff is of utmost importance to us. Guests are prohibited from carrying a firearm on Hotel property, including carrying firearms in an open or concealed manner. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such into our Hotel premises and must be stored in our designated vault, with the understanding that they are personally responsible for following:

1. Guests must abide by all local laws and regulations.
2. Firearms and weapons must be properly registered.
3. Firearms must be unloaded.
4. No cleaning of firearms is permitted on Hotel premises.
5. Firearms and weapons must be safeguarded and secured in either a locked, hard-sided firearm container or a soft gun case provided by the guest and clearly labeled with their name and contact information.
6. Any damages caused will be charged accordingly.

Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed. It is the Hotel’s policy to promptly turn over any firearms left on the property to the Police Department if we are unable to contact the owner.

The Marison Hotel reserves the right to request guests and visitors who fail to abide by this policy to leave the Hotel premises. The Hotel will reach for the Police assistance if the guest fails to leave at the request of the Hotel, and may subject to further legal action for failure to abide by this policy, including trespass.

In Case of Emergency or Fire. Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the guest’s compendium located in each guest room.

Illness and Epidemics. The Marison Hotel reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

Damage to Hotel Room and Property. The guest is liable for any damage caused (whether by the deliberate, intentional, negligent, or reckless act) to the room(s), Hotel’s premises or property caused by the guest or any person in his/her party whether or not staying at the Hotel during his/her stay. The Hotel reserves the right to retain in guest’s credit card details as presented at registration and charge the credit/debit card such amount as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the Hotel property as a result of the aforesaid. Should this damage come to light after the guest has departed, the Hotel management reserves the right and the guest hereby authorizes the management to charge the guest’s credit/debit card for any damage incurred to the guest’s  room or the Hotel property during the guest stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. The management will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage or Tampering with Fire Detection System/Fire Fighting Equipment. The management reserves the right to take action against any guest or visitor found to have tampered or interfered accidentally or intentionally with any detection equipment throughout the Hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged Php 10,000.00 for the costs incurred by the Hotel due to their actions and will be dismissed from the Hotel without refund. Depending on the severity of the guest actions, law enforcement may become involved at the Hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, the Hotel reserves the right and the guest hereby authorize the Hotel to charge his/her credit card and/or notice the guest and if to no avail, the Hotel’s legal team will take into act for any damage incurred to his/her room or the Hotel property during his/her stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Relocation. In the event more guests arrive than can be accommodated due to Hotel’s overbooking or an unforeseen circumstance, The Marison Hotel will attempt to accommodate

guests, at its expense, at a comparable hotel in the area for the oversold nights, as well as pay for transportation to that hotel. As a comparable accommodation, a hotel or rooms with a three (3) star or four (4) star rating in Legazpi City, is considered. In the event that there is no available comparable accommodation, the full paid amount for accommodation shall be refunded to the guest.

Liability. The Hotel shall not be held liable for any untoward incidents that may happen during your stay. The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked and or guest’s valuables inside the Hotel premises.

No Smoking Policy. The Marison Hotel is a smoke-free environment. The Hotel strictly imposes a NO SMOKING policy throughout the facility except for the designated smoking area located in the parking area of the Hotel.  The Hotel does not allow smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of oil or other strong-smelling plant-based essential oils or synthetic products in our facility. A fine of PHP 10,000.00 will be charged to the guests caught or proven to smoke within the Hotel premises. Any smell of smoke, visible cigarette butts will automatically mean that smoking has been done. Marijuana is prohibited at all times.

Candle, Incense, Essential Oils. Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These will be treated as smoking and the guest may be evicted with no refund. A Php 10,000.00 cleaning fee will be charged to any guest who violates this policy.

No-cooking, Cooking Appliances, Combustibles or Fireworks. For the safety of our guests, staff, and this facility, the preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of Php 10,000.00 will be charged for cooking in a room, including but not limited to oven toaster, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on Hotel property.

Alcohol Policy. Registered guests of legal age who choose to bring their alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as parking area, lobby, halls, etc.

Pets. Pets are strictly not allowed inside the Hotel premises.

Smelly Food. Bringing of food and any items with a strong odor like Durian is strictly prohibited.

Furniture & Fixtures. It is not allowed to move or to remove furniture. Not in the room, or between rooms. It is also not allowed to move or remove the decoration or electrical appliances, or use them for personal purposes other than for which they are intended. Our staff will put everything back in its original place, and possible damage will be charged on your credit card.

Room Usage. Do not use a guest room for any purpose other than accommodation without the permission of the Hotel.

Amenities. Hotel amenities are for in-house guests only.

Quiet Hours. Quiet hours begin at 10:00 p.m., nightly. Loud noise, loud music, loud voices, horseplay (in Hotel suites, swimming pool or other facilities), running in the corridors, playing on the elevators, high traffic in/out suites, and loitering are not permitted and can result in immediate eviction with no refund.

Noise Levels. Noise levels should be at an acceptable level as judged by the Hotel’s other guests and Hotel Management. If Hotel Management receives a noise complaint, we will only give one warning to quieten down. Receiving a second complaint will result in the room occupant(s) being asked to leave the Hotel and no refund will be given.

No In-room Party. To ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero-tolerance policy towards commotion, excessive noise, and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the Hotel without a refund.

Inappropriate Behavior. Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behavior is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

Visitors. In the interest of the guest’s well-being and security, all visitors are required to register at the Front Desk and requested to leave guest rooms by 10:00 p.m., otherwise, the guest will be charged Php 1,500.00 fee equivalent to an extra person charge. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including fitness gym and swimming pool. As a registered guest, you are responsible for your visitors at all times.

Food Delivery/Courier Service. For security purposes, guests are required to pick up their food order/parcel/package in the lobby area.

“Do-Not-Disturb” and Access to Rooms. To provide all of our guests with exceptionally clean and safe hotel experience, we provide daily housekeeping.

1. Our Housekeeping Staff will honor the “Do-not-disturb” sign once during a twelve-hour period indicating that the room is occupied.
2. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room.
3. Management reserves the right to enter a room with a known status of “Do-not disturb” sign for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules.
4. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.
5. The right to privacy ends when a Hotel Policy/House Rule is broken.
6. Law enforcement will be granted immediate access to Hotel property and rooms of evicted guests.

House Keeping/Room Inspection. Housekeeping is provided daily between the hours of 8:00 a.m. – 5:00 p.m. This is a 100 % NON-SMOKING Hotel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate conditions without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If the Hotel investigation concludes that the guest(s) have smoked in the room, cooked, or brought a prohibited item into our facility, the guest(s) will be fined, and evicted without any refund.

Linen Change. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels every other day. If Housekeeping is unable to change your linens due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.

Breakfast. Our International breakfast is available from 6:00 AM to 10:00 AM the following morning after check-in. The complimentary breakfast is for registered guests only and a maximum of two (2) kids five (5) years old and below. Visitors are required to pay the fee of breakfast at the restaurant reception counter.

Video and Photo Shoots. Our Video and Photo Shoots, including events and professional sessions, are prohibited on hotel premises unless specifically contracted with hotel management. Booking a room does not grant permission for such activities. Guests must obtain prior approval and sign a formal contract, which may involve additional fees. Unauthorized shoots will be stopped, and guests may face further action.

Special Request. The management will make every effort to honor special requests such as a specific floor or room number upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.

Privacy Policy. All information collected is used only to secure the reservation. No data is shared with any third parties.

Rates. Rates are quoted in Philippine Peso and may increase without notice. Rates are inclusive of 12% VAT and 10% Service Charge. Rates are subject to change without prior notice.

Terms and Conditions. Terms and Conditions are subject to change without prior notice.