THE MARISON HOTEL CLEAN AND SAFE STAY PROGRAM

In these difficult times, The Marison Hotel assures you that safety and comfort remain the highest priority. We have adopted a holistic approach to review processes and procedures through The Marison Hotel Clean and Safe Stay Program to ensure all areas meet the overall cleaning and sanitation standards. Learn more about Our Commitment to your Safety and Covid-19 update.

THE MARISON HOTEL CLEAN AND SAFE STAY PROGRAM

OUR COMMITMENT TO YOUR SAFETY

Ensuring your overall comfort and safety remain our topmost priority. During this challenging time, we have adopted a holistic approach and continues to review processes and procedures in cleaning and sanitation standards through ‘The Marison Hotel Clean and Safe Stay Program’.

With the use of Ecolab and Diversey products, we are rigorously employing disinfection and cleaning procedures to maintain the highest standards of cleanliness to our guest rooms and public areas.

More so, we have employed the following measures for extra safety.

GUEST TRANSPORT

Vehicle occupancy is on social distancing setup.
Driver is wearing personal protective equipment.
Hand sanitizer is available for passengers.
Hotel car service are sanitized and disinfected every after use.

ENTRANCE

Automated Disinfectant Passage System – equipped with foot dip, alcohol dispenser, thermal scanner, and disinfecting mist, are available to all entry points of the Hotel.
Luggage and belonging are disinfected and passed through an X-Ray Machine.
A Metal Detector is also available for extra safety.

RECEPTION

Separate check-in and check-out areas are laid out.
Installation of glass barrier at the Front Desk for a safe face to face interaction.
I-sign and Web Check-In are available for a contactless check-in procedure.
Contactless payment methods are available.
Hygiene kit is provided upon check-in.
Room keys are rigorously disinfected using UV Light before giving out to the guests.
Hand sanitizers are available on all counters.
A filled-out Contact Tracing Form is mandatory upon check-in.
Front desk staff are wearing personal protective equipment.
High-touch surfaces and objects are cleansed and disinfected regularly.
Air purifiers are installed for further safety.

GUEST ROOMS

Enhanced sanitation process, with attention to all high-touch points are implemented.
Rooms are frequently ventilated to ensure adequate air circulation.
UV Lights and Ozone Generators are used to all of our guest rooms for optimal disinfection.
Room services are delivered and handed at the doorstep to avoid hotel staff from entering the guest rooms.
Linens are washed in high temperature for optimum cleansing.
Make-up Room are done only when guests are out.

RESTAURANT

Installation of glass partitions on cashier counters for a safe face to face interaction.
Contactless payment methods are available.
Limitation of seating to allow safe physical distancing are maintained.
Frequent sanitation of tables, and other areas are executed.
Enhanced food preparation and food safety standards for your overall safe dining.
Individually packed breakfast option is available for more safety.
Hand sanitizer dispenser is available on each table.
A filled-out Contact Tracing Form is mandatory upon dine-in.
Air purifiers are installed for additional protection.

BANQUET

Hand sanitizers are provided at the hall entrance.
Limitation of seating in the banquet halls and meeting rooms to allow safe physical distancing.
Wearing of face mask is required for meetings.
Sanitization of tables, seats, microphones and other equipment are performed every after use.
Increased frequency of sanitation with attention on high touch points are implemented.
Menus are revised, offering individually plated meals or set meals.
UV Lights and Ozone Generators are used, prior and after use of the hall.

LIFT

Hand sanitizer dispenser is available at the entrance of the lift.
Lift can only be used by four (4) people at the same time and floor markings are installed to ensure social distancing.
Lift is cleaned and disinfected frequently and regularly.
Air purifier is available inside the lift.

POOL & GYM

Hand sanitizer dispenser is available at the pool entrance counter.
Social distancing and capacity restrictions are implemented.
Swimming pool and gym are on pre-scheduled arrangement and are cleansed and sanitized every after use.

PUBLIC AREAS

Visible floor markings are available on public areas for social distancing.
Step and Pull function are installed on doors for contactless door opening.
UV Lights and Ozone Generators are used in all public areas for complete disinfection.
Medical Grade Air Purifiers are available in public areas for air disinfection.
Hand Sanitizers are available for use within the hotel.
All public areas are frequently ventilated to ensure adequate air circulation.
Increased frequency of sanitation of all public areas, washrooms and high touch surfaces are performed.

HOTEL STAFF

Mandatory health check upon arrival in the property.
Wearing of face mask and face shield are required at all times.
Good hygiene practice is implemented.
Safety trainings are implemented.

Check-in Time: 2:00 p.m.

Check-out Time: 12:00 p.m.

Early Check-in. Early check-in is subject to room availability. To ensure an early check-in, guests are advised to book a room prior to the actual date of arrival.

Late Check-out. Late check-out is subject to room availability. Late checkout until 6:00 p.m. will be charged a half-day rate; beyond 6:00 p.m. will be charged a full rate equivalent.

Early Departure. Guests who check out of the Hotel prior to their scheduled departure date are subject to an early departure of a one-night room rate fee.

Night Extension.
Extension of stay requires an additional reservation, subject to room availability and may result to rate adjustment.

Pre-authorization. The Hotel reserves the right to pre-authorize your credit card 7 days prior to your arrival. Preauthorization is a temporary hold of a specific amount of the available balance on your credit card for the full amount of your intended stay. Once your actual charge is posted at check-out, it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Pre-authorization should be released by your issuing bank automatically, if not you will need to contact your issuing bank. An invalid credit card will result in an automatic cancellation of the reservation.

Guest Registration. All guests are required to present a valid government-issued photo I.D. upon check-in; for foreign guests, a valid passport is accepted.

Guaranteed Reservations. The reservation can be guaranteed only by providing the Hotel with the guest’s credit card number and expiration date or by making a prepayment upon reservation. In the case of unguaranteed reservations, the Hotel reserves the right to sell the room to another person.

Reservation and Payment by Third Party. To protect credit card owners from fraud, the guest is required to present the actual credit card used in making the booking and a valid government-issued photo ID of the card owner upon check-in. If the card owner is not the one staying at the hotel, the guest is required to present a letter of authorization signed by the card owner, clear photocopies of the front and back of the credit card used and a valid government-issued photo ID of the card owner. The hotel reserves the right to refuse the guest to check-in for failure to comply

with these requirements or may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.

Deposit. A security deposit of Php 3,000.00 for Deluxe Room and Php 5,000.00 for Premier and Marison Suite rooms will be collected upon check-in. The deposit is fully refundable upon check-out if not utilized and is subject to a damage inspection of the accommodation. Deposits made through credit card will be processed in three (3) days upon check out.

High-Balance. In the event of a guest’s high running balance, the Hotel reserves the right to collect partial payment from the total running bill.

Age Requirement. Guests checking into the hotel must be at least 18 years of age. Guests under 18 must be accompanied by an adult over 18 to stay in the hotel.

Room Occupancy. A maximum of two (2) adults & two (2) kids 12 years old and below are allowed to stay in all room categories.

Extra Bed/Extra Person. A maximum of one (1) extra person is allowed in selected room categories. One (1) extra person will be charged with Php 2,000 per night regardless of the use of extra bed.

Children. Kids 12 years old and below are allowed to stay for free using the existing bedding. Individuals above the age of 12 are considered adults by the Hotel. Baby cot is upon request and is subject to availability.

Key Cards. Key cards are issued to the registered guests only. No key cards will be issued to youth under 18 at any time. I.D. is required if you have lost your key card and require a duplicate. A fee of Php 500.00 is charged for the lost key card. Room keys must be returned to Front Desk at Check-out.

Peak Season. During peak season and holidays, all reservations require prepayment to guarantee a reservation. Please take note that payments are non-refundable during this period. The Marison Hotel reserves the right to cancel the reservation in the event of failure to submit prepayment, credit card authorization form, or bank deposit slip prior to the deadline. Peak Season shall be on Hotel management discretion.

Discounts. Discounts granted by the government (Senior Citizens’ Discounts and PWD Discounts) or those granted by the Hotel through offers, promotions and/or other privileges shall not be used in conjunction with other discounts, special offers, promotions and/or other privileges.

Right to Refuse Service/Accommodation. The Marison Hotel is privately owned and operated. The management reserves the right to refuse service or to dismiss guests from the premises without refund, under any of the following and/or similar circumstances:

Failure to pay upon the demand of an outstanding account.
When the guest is confirmed to be the carrier of any communicable disease, drugs or any deadly weapon.
When the guest is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests.
When the guest refuses to conform to the Hotel rules and policies.
When the guest is deemed liable to behave in a manner that will cause a disturbing scene.
When the guest creates serious annoyance to other guests of the Hotel.
When the guest is unable to properly supervise their children at all times.
When the guest seeks to use the Hotel for an unlawful purpose.
When the guest causes or permits persons to exceed the maximum allowable occupancy of the room.
When the guest destroys, damages, defaces, or threatens harm to hotel property or guests.
When the Hotel is requested to assume an unreasonable burden regarding a person’s accommodation.
When there is any other justifiable reason.

Tax-Exempt Guests. Guests may avail tax exemption provided that they will present their Tax Exemption requirements (VAT Exempt Certificate, 2306/2307) three (3) days prior to the date of check-in. If tax-exempt requirements cannot be verified, guests may avail of the Hotel’s prevailing room rate.

Cancellation Policy. The Marison Hotel is not responsible for weather conditions, personal emergencies, or schedule changes. Any cancellation of a reservation must be communicated in writing (via email).

For individual booking: Cancellation is free of charge up to 48 hours before 00:00hrs (Philippine Time) of the agreed arrival date. Cancellations within 48 hours of your expected arrival will be billed the amount of one-night stay. If you are staying for more than one (1) night, only the first night will be charged.

The Hotel strictly implements a No-Refund policy during peak season.

Once the guest begins to use a guest room, the accommodation charges shall not be refunded even if the guest chooses not to stay at the Hotel.

For Group Reservation (min. of 4 rooms), kindly contact our Reservations Team at reservations@themarisonhotel.com for the policy. Cancellation conditions may vary, please check your reservation confirmation.

Modification Policy (Individual booking). Any modification in the length of stay, dates and room type may result in a room rate adjustment based on prevailing rates during the new date of reservation.

No Show Policy (Individual booking). Rooms not occupied by 10:00 p.m. will be seen as no-show unless prior arrangement has been made. In an event of no-show, an equivalent of a one-night stay shall be charged to the guest.

Force Majeure. The Marison Hotel shall not be liable for the non-fulfillment or inadequate fulfillment of the reservation in the event of a force majeure and unforeseen events. Nor shall be liable for damages of any kind arising out of any failure or delay by the Hotel in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

Travel Insurance. The Guest is recommended to have and is responsible for insurance to cover cancellation, loss of baggage, personal effects and money.

Storage Policy. The Marison Hotel is not liable for loss of the deposited property as a result of fire, theft, ordinary or gross negligence or otherwise unless it shall appear that the loss or damage was caused by willful act or misappropriation on the part of management or its employee. In case of loss or damage caused by the part of the management, the Hotel shall be held liable and shall pay a maximum of a one-night stay fee of the guest.

Lost & Found Policy. The Marison Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at (052) 732-7777 or 0917-164-6012 or email us at reservations@themarisonhotel.com and we will try to assist you in locating your lost item.

When the baggage and/or belongings of the guest are found left after his/her check-out, the Hotel shall keep them for 90 days including the day they are found. After the 90-day period, the valuables kept shall be disposed by the Hotel. In case of food, beverages, and magazines, the Hotel shall keep them only for the day they are found, and thereafter shall be disposed by the Hotel. Reasonable effort will be made to notify the guest that an item has been found.

Return. Lost items may be returned to the guests via courier. Guest’s credit card will be charged with packaging and postage, plus a Php 200.00 handling fee. A separate receipt will be e-mailed

to the guest. The Marison Hotel is not responsible for any item lost or misdirected during shipment.

Safety Deposit Box. A safety deposit box is provided in each room. The Hotel shall not be held liable for the loss of money or other personal valuables during the stay.

Bicycles/HoHoverboardsoller Blades. Bicycles, hoverboards, and roller blades are not permitted in guest rooms. Depending on available space, the Front Desk staff will be happy to secure these items in our storage room. We assume no liability for theft, loss, and/or damage, and the guest is required to waive any such liability.

Parking. The Hotel provides free parking spaces for guests. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage to any vehicle or its contents, either internal or external.

Firearms and Weapons. The safety and security of our guests and staff is of utmost importance to us. Guests are prohibited from carrying a firearm on Hotel property, including carrying firearms in an open or concealed manner. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such into our Hotel premises and must be stored in our designated vault, with the understanding that they are personally responsible for following:

Guests must abide by all local laws and regulations.
Firearms and weapons must be properly registered.
Firearms must be unloaded.
No cleaning of firearms is permitted on Hotel premises.
Firearms and weapons must be safeguarded and secured in either a locked, hard-sided firearm container or a soft gun case provided by the guest and clearly labeled with their name and contact information.
Any damages caused will be charged accordingly.

Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed. It is the Hotel’s policy to promptly turn over any firearms left on the property to the Police Department if we are unable to contact the owner.

The Marison Hotel reserves the right to request guests and visitors who fail to abide by this policy to leave the Hotel premises. The Hotel will reach for the Police assistance if the guest fails to leave at the request of the Hotel, and may subject to further legal action for failure to abide by this policy, including trespass.

In Case of Emergency or Fire. Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the guest’s compendium located in each guest room.

Illness and Epidemics. The Marison Hotel reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

Damage to Hotel Room and Property. The guest is liable for any damage caused (whether by the deliberate, intentional, negligent, or reckless act) to the room(s), Hotel’s premises or property caused by the guest or any person in his/her party whether or not staying at the Hotel during his/her stay. The Hotel reserves the right to retain in guest’s credit card details as presented at registration and charge the credit/debit card such amount as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the Hotel property as a result of the aforesaid. Should this damage come to light after the guest has departed, the Hotel management reserves the right and the guest hereby authorizes the management to charge the guest’s credit/debit card for any damage incurred to the guest’s room or the Hotel property during the guest stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. The management will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage or Tampering with Fire Detection System/Fire Fighting Equipment. The management reserves the right to take action against any guest or visitor found to have tampered or interfered accidentally or intentionally with any detection equipment throughout the Hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged Php 10,000.00 for the costs incurred by the Hotel due to their actions and will be dismissed from the Hotel without refund. Depending on the severity of the guest actions, law enforcement may become involved at the Hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, the Hotel reserves the right and the guest hereby authorize the Hotel to charge his/her credit card and/or notice the guest and if to no avail, the Hotel’s legal team will take into act for any damage incurred to his/her room or the Hotel property during his/her stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Relocation. In the event more guests arrive than can be accommodated due to Hotel’s overbooking or an unforeseen circumstance, The Marison Hotel will attempt to accommodate

guests, at its expense, at a comparable hotel in the area for the oversold nights, as well as pay for transportation to that hotel. As a comparable accommodation, a hotel or rooms with a three (3) star or four (4) star rating in Legazpi City, is considered. In the event that there is no available comparable accommodation, the full paid amount for accommodation shall be refunded to the guest.

Liability. The Hotel shall not be held liable for any untoward incidents that may happen during your stay. The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked and or guest’s valuables inside the Hotel premises.

No Smoking Policy. The Marison Hotel is a smoke-free environment. The Hotel strictly imposes a NO SMOKING policy throughout the facility except for the designated smoking area located in the parking area of the Hotel. The Hotel does not allow smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of oil or other strong-smelling plant-based essential oils or synthetic products in our facility. A fine of PHP 10,000.00 will be charged to the guests caught or proven to smoke within the Hotel premises. Any smell of smoke, visible cigarette butts will automatically mean that smoking has been done. Marijuana is prohibited at all times.

Candle, Incense, Essential Oils. Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These will be treated as smoking and the guest may be evicted with no refund. A Php 10,000.00 cleaning fee will be charged to any guest who violates this policy.

No-cooking, Cooking Appliances, Combustibles or Fireworks. For the safety of our guests, staff, and this facility, the preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of Php 10,000.00 will be charged for cooking in a room, including but not limited to oven toaster, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on Hotel property.

Alcohol Policy. Registered guests of legal age who choose to bring their alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as parking area, lobby, halls, etc.

Pets. Pets are strictly not allowed inside the Hotel premises.

Smelly Food. Bringing of food and any items with a strong odor like Durian is strictly prohibited.

Furniture & Fixtures. It is not allowed to move or to remove furniture. Not in the room, or between rooms. It is also not allowed to move or remove the decoration or electrical appliances, or use them for personal purposes other than for which they are intended. Our staff will put everything back in its original place, and possible damage will be charged on your credit card.

Room Usage. Do not use a guest room for any purpose other than accommodation without the permission of the Hotel.

Amenities. Hotel amenities are for in-house guests only.

Quiet Hours. Quiet hours begin at 10:00 p.m., nightly. Loud noise, loud music, loud voices, horseplay (in Hotel suites, swimming pool or other facilities), running in the corridors, playing on the elevators, high traffic in/out suites, and loitering are not permitted and can result in immediate eviction with no refund.

Noise Levels. Noise levels should be at an acceptable level as judged by the Hotel’s other guests and Hotel Management. If Hotel Management receives a noise complaint, we will only give one warning to quieten down. Receiving a second complaint will result in the room occupant(s) being asked to leave the Hotel and no refund will be given.

No In-room Party. To ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero-tolerance policy towards commotion, excessive noise, and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the Hotel without a refund.

Inappropriate Behavior. Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behavior is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

Visitors. In the interest of the guest’s well-being and security, all visitors are required to register at the Front Desk and requested to leave guest rooms by 10:00 p.m., otherwise, the guest will be charged Php 1,500.00 fee equivalent to an extra person charge. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including fitness gym and swimming pool. As a registered guest, you are responsible for your visitors at all times.

Food Delivery/Courier Service. For security purposes, guests are required to pick up their food order/parcel/package in the lobby area.

“Do-Not-Disturb” and Access to Rooms. To provide all of our guests with exceptionally clean and safe hotel experience, we provide daily housekeeping.

Our Housekeeping Staff will honor the “Do-not-disturb” sign once during a twelve-hour period indicating that the room is occupied.
The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room.
Management reserves the right to enter a room with a known status of “Do-not disturb” sign for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules.
In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.
The right to privacy ends when a Hotel Policy/House Rule is broken.
Law enforcement will be granted immediate access to Hotel property and rooms of evicted guests.

House Keeping/Room Inspection. Housekeeping is provided daily between the hours of 8:00 a.m. – 5:00 p.m. This is a 100 % NON-SMOKING Hotel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate conditions without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If the Hotel investigation concludes that the guest(s) have smoked in the room, cooked, or brought a prohibited item into our facility, the guest(s) will be fined, and evicted without any refund.

Linen Change. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels every other day. If Housekeeping is unable to change your linens due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.

Breakfast. Our International breakfast is available from 6:00 AM to 10:00 AM the following morning after check-in. The complimentary breakfast is for registered guests only and a maximum of two (2) kids five (5) years old and below. Visitors are required to pay the fee of breakfast at the restaurant reception counter.

Video and Photo Shoots. Our Video and Photo Shoots, including events and professional sessions, are prohibited on hotel premises unless specifically contracted with hotel management. Booking a room does not grant permission for such activities. Guests must obtain prior approval and sign a formal contract, which may involve additional fees. Unauthorized shoots will be stopped, and guests may face further action.

Special Request. The management will make every effort to honor special requests such as a specific floor or room number upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.

Privacy Policy. All information collected is used only to secure the reservation. No data is shared with any third parties.

Rates. Rates are quoted in Philippine Peso and may increase without notice. Rates are inclusive of 12% VAT and 10% Service Charge. Rates are subject to change without prior notice.

Terms and Conditions. Terms and Conditions are subject to change without prior notice.

Data Privacy Statement

The Marison Hotel is committed to protect and respect your Personal Information. In order to ensure the confidentiality, integrity, availability and security of your Personal Information, this Privacy Policy aims to ensure that all appropriate standards for personal data protection in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012 and its Implementing Rules and Regulations as well as other applicable and relevant privacy laws and regulations (collectively referred to as “Privacy Laws”) are put in place and implemented efficiently and effectively. This statement informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from you.

What is Personal Information and why do we collect it?

In the course of the operation of this website and our business, we may ask you to provide us with certain Personal Information that can be used to contact or identify you and/or your family members or relatives (hereinafter referred to collectively as “Personal Information”). These Personal Information may include, but is not limited to, information which may be used for identification purposes (e.g., full name, nationality, home address, email address, telephone number, number of guests/companions, date of check-in and check-out, and company name) and other personal circumstances, contact information, and credit card information (such as cardholder name, cardholder billing address, credit card number). Personal Information to be collected for the purpose of authorizing The Marison Hotel to manually charge its guests for its goods and services under its Credit Card Authorization Form (“CCAF”) are the following: (i) full name; (ii) date of check-in and check-out; (iii) booker name; (iv) authorized amount for charging; (v) contact number; (vi) date of approval; (vii) cardholder name; (viii) cardholder billing address; (ix) billing address; (x) credit card number; (xi) expiration date of credit card number; (xii) card type; and (xiii) issuing bank.

For online visitors, we may collect information, such as information collected by Cookies, your IP address, the type of operating systems, time and duration of your visit to our sites, and the web pages you visit within our sites, in order to track the usage and improve our website and improve your experience.

The Marison Hotel collects and uses your Personal Information only as necessary for the purposes for which it was obtained. We use your Personal Information for the following purposes:

To create, foster and maintain relationship with you.
To provide you with marketing communications where you have opted-in to receiving such communications.
To contact you for any notices, announcements and other communications with respect to bookings and reservations of rooms and restaurants, other hotel arrangements, and other goods and services of Marison Hotel.
To process, confirm, provide and charge for room and restaurant reservations, other hotel arrangements, and other goods and services of Marison Hotel, and to manage in person check-in and check-out.
For the availment of The Marison Hotel’s services under CCAF, to manually charge Marison Hotel’s guests for the payment of its goods and services. Such Personal Information processed and obtained for the purpose of Marison Hotel’s CCAF are immediately disposed right after the manual charging.
To meet legal and regulatory requirements. We perform such other processing or disclosure that may be required under pertinent laws, rules, or regulations.

How we collect Personal Information

Personal Information may be obtained in many ways which may be through online application forms, correspondences, by telephone and facsimile, by email, via our website www.themarisonhotel.com and from third parties.

However, most of the Personal Information we have are those that you have given us yourself. In the course of accessing our website and availing our goods and services, you may be required to enter Personal Information.

By agreeing to avail of The Marison Hotel’s goods and services and providing us your Personal Information, you consent to receive any agreements, notices, disclosures and other communications, including marketing communications (hereinafter referred to collectively as “Notices”) to which the Privacy Policy refer to from us electronically, including without limitation by e-mail or by posting notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.

To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing our Data Privacy Officer dataprivacy@themarisonhotel.com and discontinue your use of this Site and the availment of our goods and services.

When We Disclose Your Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorized by law.

In these cases, we ensure that your Personal Information is disclosed on a confidential basis, and always subject to the Privacy Laws.

In some instances, we may disclose your Personal Information to affiliates, related entities, and partners, including third parties, as part of our regular business operations and for the provision of our goods and goods and services. However, we will never share, rent or sell your Personal Information to third parties outside of our affiliates, related entities, and partners, except in special circumstances where you may have given your specific consent for, and as noted in this Policy.

How We Secure Your Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We maintain the strictest standards within The Marison Hotel for the collection, processing, and storage of your Personal Information to protect your Personal Information from unauthorized access, use, alteration, processing, and/or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify or anonymize your Personal Information. However, most of the Personal Information is or will be stored in files which will be kept by us for a minimum of three (3) years. Personal Information obtained solely for the purpose of filling up The Marison Hotel’s CCAF is immediately disposed right after the manual charging.

How to Access Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

What You Can Do

You are afforded certain rights in relation to your personal data under the Privacy Laws. We would like to ensure that we have your consent to continue to collect, use, and disclose your personal information for the purposes that we have identified. You have the right to be informed of these specific rights, to object to the processing of your Personal Information, to access, update and correct, your Personal Information and to withdraw your consent and/or edit your consent preferences at any time.

If you wish to have access to your personal information in our records; or you think that such personal information we have of you is incomplete, not up-to-date, or otherwise inaccurate, or have any queries or complaints about our Privacy Policy, you may get in touch with Marison Hotel’s Data Privacy Officer through the contact details provided below.

Address: corner Imelda Roces Avenue, Brgy. 38, Gogon Legazpi City, Albay

Telephone: (052) 732-7777

E-mail: bookings@themarisonhotel.com

Changes to This Privacy Policy

From time to time, we may change or update our privacy policy and practices to comply with government and regulatory requirements, to adapt to new technologies and protocols, to align with industry practices, or for other legitimate purposes.

Although we will endeavor to provide you notice if these changes are significant and if required by law, you understand that you can always access the current text of our privacy policy in our website and undertake that you will keep yourself informed of the latest/current version of this document by visiting this site/page.

Date/Last Updated: December 26, 2020

TERMS AND CONDITIONS

This website www.themarisonhotel.com (“Website”) is owned and operated by Legazpi Mei Li Inc. – The Marison Hotel (“Company”, “Hotel”, “we”, “us”, or “our”), a corporation incorporated under the laws of the Philippines with address at Corner Imelda Roces Avenue, Brgy. 38, Gogon Legazpi City, Albay, Philippines.

Your access to the Website is conditioned upon your acceptance and compliance with the Terms and Conditions stated below and as present elsewhere on the Website (“Terms and Conditions”).

By using the Website, you are deemed to have read, understood, and accepted these Terms and Conditions. You represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You will be entering into a legally binding agreement with the Company for the use of this website. If you do not agree with these Terms and Conditions, you are expressly prohibited from accessing this website. The Company reserves the right to amend these Terms and Conditions, in whole or in part, without prior notice to any user.

The Company reserves the right to deny access to the website to any user who violates the Terms and Conditions and Privacy Policy.

1. USE OF THE WEBSITE

The Website allows you to access the reservation services of the Hotel.

The Website also provides marketing and promotional information about products, services and activities offered.

The Website and its content are made available for your personal, non-commercial use only. The Website should not be used for unlawful, immoral or illegal purposes or for any purpose other than those stated in the Terms and Conditions. You must not engage in any conduct or do anything that would damage, impair or interfere with the operation or security of the website, the system hosting the website, or any of our computer systems.

2. INTELLECTUAL PROPERTY

The Website contains proprietary information, content and materials, including but not limited to text, graphics, images, videos, icons, logos, designs, trademarks (“Content”), that is owned by the Hotel. This is protected by applicable intellectual property and other laws, including but not limited to copyright. Your use of the website does not grant, transfer to or confer upon you any right, license, title or interest in the content. You agree that you will not use the content in any way whatsoever except for use of the services available on the Website. You must not print, copy, modify, publish, reproduce, distribute, re-transmit, transfer, upload, download, store, display in public, sell, license, decompile, or disassemble the Content without the prior written consent of The Marison Hotel, except to the extent permitted by copyright laws or for the downloading and printing of the Content for personal, record-keeping purposes only.

You must also not engage in any conduct that infringes, violates or misappropriates any intellectual property rights of the Hotel, and such infringement, violation or misappropriation shall amount to a breach of the Terms and Conditions and other applicable laws. No permission or authorization is granted to you to use, or permit others to use the Company’s icons, site addresses, or any other means to hyperlink other Internet sites with any page in the Website, unless specifically permitted by the Company in writing.

3. THIRD PARTY WEBSITES

The Website may contain (or you may be sent via the Website) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). The Hotel is not responsible for Third-Party Content nor Third-Party Websites. Your linking to any other off-site pages or other sites is at your own risk. When you click through to these websites, the Hotel’s Privacy Policy no longer applies. The Company recommends that you examine the privacy statements for all third-party websites to understand their procedures for collecting, using, and disclosing your information. Do refer to each website’s respective privacy policies and practices.

4. DEALING WITH ADVERTISERS

Your correspondence, business dealings with, or participation in the promotions of advertisers found on or linked to this Website, including any payment you may make and any delivery to you of related goods or services by the advertisers, and any other terms, conditions, warranties or representations made by the advertisers relating to such dealings are exclusively between you and the advertiser. The Hotel shall not be liable to you for any loss or damage of any kind whatsoever that you may incur or sustain by reason of your correspondence, dealings, or participation in such promotions or as a result of the presence of such advertisements on this Website.

5. RESERVATIONS

By using this Website, you agree to be bound by the Hotel’s Terms and Conditions and by any other policies, terms and conditions that may apply. In addition, you hereby authorize the Hotel to use your personal information, including credit/ debit card information that you provide, for the purpose of the reservation.

You must be of sufficient legal age and capacity to make reservations for rooms and restaurants through the Website. If you are a minor, you may only use the Website and its services with the permission of your parent or guardian.

You may only make reservations through this Website for yourself and your guests. If you intend to book more than five (5) rooms for the same period of stay, on behalf of one or more guests, you must directly contact the Hotel to make a reservation. You are prohibited from using this Website for the purposes of reselling, posting, advertising or marketing reservations (whether online or otherwise) to third parties, including third-party owned websites or travel agents.

The Hotel reserves the right to require proper proof of identity (e.g., government issued identity cards) from all persons checking in. The Hotel has the absolute discretion to refuse to check-in if your identity does not match the person mentioned in your reservation or if you refuse to provide the requisite proof of identity to the Hotel. We reserve the right to cancel or modify, at our sole discretion, any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.

6. CREDIT/ DEBIT CARD INFORMATION

You must provide valid credit/ debit card information (card type, card number, expiry date and the full name shown on the card) to secure your reservation. The payment will be deducted from your credit/ debit card at the time of reservation. An invalid credit/debit card will result in the automatic cancellation of the reservation.

By providing your credit/ debit card information, you represent and warrant that:

You are legally authorized to use the credit/ debit card you provided; and
You authorize us to charge you in full for the total amount of the reservation.

While all reasonable security measures will be taken to secure your credit/ debit card information, you agree to hold us and our employees free and harmless from, and release us and our employees from, any actions, claims, liability, damage or loss resulting from any loss, release, compromise, or disclosure of your credit/ debit card information caused by malware attacks, phishing attacks, viruses, hacking activities, malicious software, unauthorized access by third parties, and any other unlawful interference of the Website’s operating system.

7. GUARANTEED RESERVATIONS

The reservation can be guaranteed only by providing pre-payment upon reservation. In the case of unguaranteed reservations, the Hotel reserves the right to sell the room to another person.

8. CANCELLATION POLICY

The Hotel is not responsible for any weather conditions, personal emergencies, or schedule changes. Any cancellation of a reservation must be communicated in writing (via email).

For individual booking: Cancellation is free of charge up to 48 hours before the check-in time of the Hotel. The Hotel shall issue payment reversals to the corresponding credit/debit card used during reservation. Cancellations after this period will be billed the amount of one-night stay. If you are staying for more than one (1) night, only the first night will be charged.

For group booking:

The Hotel strictly implements a No-Refund policy during block-off dates. Block-off dates are to be identified by the Hotel and indicated accordingly in the Website.

Once the guest begins to use a hotel room, the accommodation charges shall not be refunded even if the guest later on chooses not to stay at the Hotel.

9. VALUABLES

You are advised not to bring expensive jewelry, precious goods or excessive amount of cash onto the Hotel premises and you do so at your own risk. While the Hotel provides reasonable security, we are not designed as a high-security area for the safekeeping of expensive jewelry, precious goods or large sums of cash. Please ensure that all items of value are always stored securely and not left unattended. A safety deposit box in your room is available for your use. To the extent permissible by law, we will not be liable for any loss of or damage to any of your property brought onto the Hotel .

Any damage caused to hotel property by a client, their dependents and guests during their stay is the sole responsibility of the client. The client shall be held liable for any costs associated with repairing or replacing the damaged property.

10. MODIFICATION POLICY

Any modification in the length of stay, dates of stay and room type may result in a room rate adjustment based on prevailing rates during the new date of reservation.

11. NO SHOW POLICY

Rooms not occupied by 10:00 p.m. will be considered as no-show unless prior arrangements have been made. In the event of a no-show, an equivalent of a one-night stay shall be charged to the guest who made the reservation.

12. LIABILITY

Guests are highly encouraged to use the safety deposit box provided per room to secure their valuables. The Hotel shall not be held liable for any untoward incident that may happen during stay due to your fault or negligence. The Hotel shall not be responsible for damage to, or theft from, or theft of, vehicles parked and of guest’s valuables which are negligently left inside the Hotel premises.

13. PRIVACY POLICY

All information collected is used by the Hotel for the sole purpose of securing the reservation. No data is shared with any third parties.

14. DISCLAIMERS

All reasonable efforts have been made to ensure the accuracy of the content and materials displayed on our website. We regularly review the website and, where appropriate, will update pages to reflect any changes to the features, functionality and available services of this website.

The information contained in this website is for general information purposes only. You expressly understand and agree that the use of this website and its contents is at your sole risk. The website and its content are provided “as is” and on an “as available” basis without warranties of any kind, and we disclaim all warranties, whether expressed or implied, to the maximum extent permitted by law, including but not limited to warranties of title, merchantability, fitness for purpose, non-infringement of intellectual property or proprietary rights, confidentiality or privacy of any communication or information transmitted on the website, compatibility between the website and any software or hardware, accuracy, reliability or availability of the services on offer, or arising from course of dealing or usage of trade. You accept all risk and responsibility for your use of the Website, including the submission of any personal information and credit/ debit card information. Nothing in the website contains professional advice or any binding commitment upon us in relation to the accuracy, reliability or availability of the services on offer or provided by us.

All images on this website were correct at the time they were produced and are intended only to give a general impression of the Hotel, their features, facilities and services. The climatic or environmental conditions depicted in the images are those prevailing at the time these images were created. These conditions may vary from time to time and may not represent actual conditions at any location at any given time. Individual features of the Hotels depicted here may also be subject to change without notice. These images should not be construed as representations of any kind and are not intended to form part of any contract or warranty and no person may rely on them for any such purpose.

Your use of the website is at your own risk. We do not warrant or represent that your access to the website will be uninterrupted or without any error or that any information, data, content or other material accessible in connection with the website will not have viruses, bugs, malwares or other harmful components that may interfere with or damage the operation, security or functionality of your device(s).

You acknowledge that your access to the website on your device(s) depends on the mobile network carrier or Internet. You agree that we are not responsible for any delays, interruptions or suspension of the services available through the website which are caused by the failure of network connectivity. You also agree that we are not responsible for any malfunctions, failures, difficulties, or lost, stolen or misdirected messages, transmissions or entries, or the security of any communications entered by you. To the full extent permitted by law, we shall not be responsible for injury, loss or damage to your device(s), or interception, use or disclosure of confidential information (such as credit/ debit card information or other personally identifiable information), arising out of your use of the website or any sites linked or associated with the website.

15. USER DATA

We will retain certain data that you transmit to the Website for the purpose of managing the performance of the Website, as well as data relating to your use of the Website, for a period no longer than is reasonable and necessary. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Website. You access at your own discretion and risk any material that you download or obtain through the use of the website and you will be solely responsible for and hereby waive any and all claims and causes of action with respect to any damage to your computer system, internet access, download or display device, or loss of data that may result from the download of any such material.

16. LIMITATION OF LIABILITY

Notwithstanding all efforts made by us to ensure the security, functionality and accuracy of the website, and to the full extent permitted by law, we shall not be liable to you or to anyone (whether in tort, contract, equity, or otherwise) for any loss or damage of whatsoever amount (including but not limited to direct or indirect loss, loss of profits or data, or special, incidental, exemplary, punitive or consequential loss) arising out of or in connection with:

any use, reference to or reliance on any content or materials in the website;
any inaccuracies, omissions, mis-statements or errors in any content or materials in the website;
the access to or use of the Website;
the access to or use of any information held on or through the website by unauthorized third parties;
any delays, disruptions, defects, failures, or technical errors caused by the website;
any acts, omissions, errors, warranties, representations, breaches, or negligence of third parties or any injury, illness, death, loss, or damage arising from your use of any third-party websites, applications, services available in the website; or

Notwithstanding the above, and to the full extent permitted by law, you agree that in the event we are held liable for any damages related to this website, your sole and exclusive remedy will be limited to the amount you paid for services. With respect to services provided by third parties, we disclaim any and all liability relating to them.

17. INDEMNITY

You agree to indemnify and keep us, the management and employees, indemnified from and against any liability, loss, claim, dispute, demand, damage or cost (including without limitation legal fees) which arises out of or is caused by your breach of the Terms and Conditions, your use of the website or your violation of any laws or third-party rights.

18. CONSEQUENCES OF NON-COMPLIANCE

If you fail to comply with the Terms and Conditions, without prior notice and without any liability to you or any other person, we reserve the right to take all or any of the following actions:

cancellation or modification of your reservation(s) or transaction(s);
issuance of a warning to you;
termination, restriction or suspension of your use of or access to any or all part of the website;
commencement of legal action against you; or
disclosure of information about you to law enforcement authorities as we may determine in our sole discretion.

The above is not exhaustive. We may take any other action in our absolute discretion.

19. HOTEL POLICY

By making reservations with our Hotel, you agree to comply with and be bound by all house rules, regulations, disclaimers, waivers of liability, and policies as prescribed by the Hotel from time to time; all reasonable directions, orders and/or instructions imposed by the Hotel; and all applicable laws and regulations of the Philippines.

You are required to comply with the Hotel’s rules and regulations relating to the use of any of the Hotel’s facilities, equipment and services such as but not limited to the swimming pools, and fitness gym. The use of these facilities, equipment and services are entirely at your own risk. To the extent permitted by law, we shall not be liable for any personal injury or loss or damage to property caused to any person arising from or in connection with your use of the Hotel’s facilities, equipment and services.

Your non-compliance of any of the above will constitute a breach of the Terms and Conditions. In such an event, the Hotel reserves the right to take all necessary action, including, without limitation, the actions set out in the section “Consequences of Non-Compliance” above. Nothing contained in the Terms and Conditions shall constitute a waiver by the Hotel or shall compromise the Hotel’s rights to rely on and enforce all statutory limitations, defenses and powers available to it under local laws and regulations.

20. GOVERNING LAW

The Term and Conditions shall be governed by and construed in accordance with the laws of the Philippines, without giving effect to conflicts of laws, rules or principles.

21. ARBITRATION

Any dispute, controversy, difference or claim arising out of or relating to the Terms and Conditions, including the validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration under the Philippine Dispute Resolution Center, Inc. Arbitration Rules in force at the time of the commencement of the arbitration.

You agree that any claim or action must be brought to arbitration within a period one (1) year from the time the dispute or cause of action arose. By submitting to arbitration, you agree to the confidentiality of all arbitration proceedings, including the records, evidence, and arbitral award.

22. AMENDMENT OF/SUPPLEMENT TO THE TERMS AND CONDITIONS

The Company may amend the Terms and Conditions at any time without prior notice. Your continued use of the website after any such amendment constitutes your acceptance of the amended Terms and Conditions. If you do not agree to the Terms and Conditions or any revised version of the Terms and Conditions, please do not use the website.

Supplemental terms and conditions or documents that may be posted on the Website from time to time are hereby expressly incorporated herein by reference. We reserve the right to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms and Conditions every time you use our Website so that you understand which Terms and Conditions apply. You will be subject to and will be deemed to have been made aware of, and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Website after the date such revised Terms of Use are posted.

23. NON WAIVER

We retain our right to exercise or enforce any right contained in the Terms and Conditions. In the event that we fail to take action, it shall not be deemed as a waiver of our right or prevent us from taking subsequent action in respect of that right or of any other right.

24. SEPARATION CLAUSE

In the event of any provision of the Terms and Conditions being found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of the Terms and Conditions. Such provision/s will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.

If you have any queries or concerns about the website, please contact us at (052) 732-7777 or email us bookings@themarisonhotel.com.

Date/Last Updated: April 17, 2024

SUPPLIER CODE OF CONDUCT

Supplier Code Of Conduct

The Marison Hotel (“Hotel”) is committed to upholding high standards of ethical conduct and social responsibility in all aspects of our operation. We are dedicated to maintaining the integrity and excellence of our Hotel.

Thus, we require our suppliers, their employees, subsidiaries, affiliates and subcontractors (“Suppliers”) to uphold the same standards of ethical conduct, integrity, and social responsibility when doing business with the Hotel. We expect them to adhere to the following Suppliers’ Code of Conduct (“Code”).

As a minimum, Suppliers are required to comply with the Code. Failure to comply with any provision of the Code could result in termination of the business and/or contractual relationship with the Hotel. The Hotel prefers to do business with Suppliers whose operations and business practices exceed the requirements of the Code.

Compliance with Laws and Regulations in their Business Practices

The Suppliers shall faithfully comply with all applicable laws, rules and regulations of the jurisdiction where they operate or conduct their business, and of the Philippines. These include, but are not limited to the following laws – labor, health and safety policies, antitrust and competition, anti-bribery and corruption, privacy and data protection and the environment.

In case of violation/s of laws, rules, and regulations committed by the Suppliers, they shall notify the Hotel immediately, especially if such may affect their ability to perform their obligations to the Hotel in accordance with the Code.

Product Quality and Safety

Suppliers shall supply products and services that are of good quality, safe, and fit for their stated purpose. These products and services must also comply with all applicable laws, rules and regulations of the jurisdiction where they operate or conduct their business, and of the Philippines. In case of products and services that fail to meet these standards, or those standards expressly agreed upon in their contracts, the Supplier shall, as soon as possible, remedy the situation, without prejudice to the rights of the Hotel to seek compensation or pursue appropriate legal action.

Labor Practices

Suppliers shall strictly comply with all labor laws and regulations relating to working hours, wages and benefits, working conditions, occupational health and safety, and industrial relations.

Forced Labor – The Suppliers shall not engage in any form of forced, bonded, or involuntary labor.
Child Labor – The Suppliers shall not, in any manner, employ workers under the legal minimum working age in the Philippines.
Discrimination – Suppliers shall provide equal employment opportunities and treat all employees with dignity and respect, regardless of race, gender, religion, age, disability, sexual orientation, or any other characteristic protected by law.
Harassment and Abuse – Suppliers must guarantee that their employees are not subjected to threats of violence, physical punishment, or any other form of abuse as a means of discipline.

Safety – Suppliers shall provide a safe and healthy work environment to their employees and take measures to prevent workplace hazards and accidents.

Labor Relations – Where not restricted under the law, Suppliers shall respect the rights of their employees to join or form unions and to bargain collectively.

Environment

Suppliers shall strictly comply with all environmental laws, rules and regulations in the place where they operate or conduct their business, and of the Philippines. They shall secure the necessary permits, registrations, and licenses relevant to their line of business in their respective jurisdictions.

They shall likewise adopt practices that are both environmentally friendly and sustainable, including, but not limited to those fostering energy efficiency, water conservation, and waste reduction. They must also properly manage and dispose of hazardous substances in accordance with the applicable rules and regulations.

Business Integrity

Suppliers are expected to conduct their business with honor and integrity. They should avoid any form of bribery, corruption, extortion, or unethical behavior in their interactions with the Hotel and its representatives, as well as with the other entities and institutions they interact with in the course of their business.

They shall also practice fair competition and refrain from engaging in anti-competitive practices, such as, but not limited to, price-fixing, bid-rigging, or market allocation, as defined by Philippine law.

Accurate Books and Records

Suppliers shall maintain proper, accurate and complete books and records in accordance with applicable laws, rules, regulations and recognized accounting standards and practices.

Suppliers shall promptly and in good faith, provide accurate information reasonably required to enable the Hotel to comply with any applicable legal, regulatory and reporting obligations. The intentional creation of false, misleading and deceptive books, records or documents is strictly prohibited.

Confidentiality

All information provided by the Hotel or otherwise obtained by the Suppliers in the course of their dealings with the Hotel shall be treated as confidential and proprietary information. Unless specifically authorized by the Hotel or otherwise required under the law, the Suppliers shall not disclose any of this information to any third party.

Data Protection

In the event that the Supplier is given access to the personal data of the Hotel’s guests and representatives, the Supplier is expected to handle, process, and store such data in compliance with the Hotel’s policies, the Philippine Data Privacy Act, and all other relevant laws and regulations within the Philippines. The Supplier shall not utilize such personal data for its own gain, or authorize any third-party service providers to process such, without the prior written consent of the Hotel.

In case of unauthorized disclosure or leakage of data, the Supplier shall promptly inform the Hotel of such incident, and work with the Hotel in good faith to mitigate the effects of the incident on the Hotel, our guests, and employees, in compliance with the applicable data protection and privacy laws.

Intellectual Property Rights

The Suppliers shall recognize the Hotel’s intellectual property rights in its trademarks, copyrights, and patents, if any. They shall not engage in any activity that may infringe upon the Hotel’s intellectual property rights under Philippine law.

They shall also endeavor to inform the Hotel of any activity they are aware of which could infringe upon the Hotel’s intellectual property rights or tarnish its reputation.

Implementation of the Suppliers’ Code of Conduct

The Suppliers shall ensure that the principles of this Code are made known and adopted by its employees and throughout its own supply chain (including their suppliers, subcontractors, and business partners who may be involved in the provision of products and services to the Hotel), where applicable.

The Hotel reserves the right, upon reasonable notice to the Supplier, to conduct a compliance audit. Suppliers shall promptly and in good faith, provide relevant information to demonstrate compliance with the Code.

Failure to comply with this Code shall be dealt with in accordance with the terms of the contract between the Hotel and Supplier and with Philippine law.

Reporting Violations

Suppliers shall report any violations or suspected violations of applicable laws, regulations and the Code, to the Hotel.

The Code may be updated from time to time and Suppliers should refer to the Hotel’s website for the most up-to-date version of the Code.

Date/Last Updated: April 17, 2024